HearForward™
Support that continues after your devices arrive.
HearForward™ is the support experience within Life First Care™. It includes initial fitting support, the 45-day return-period support, remote adjustments, troubleshooting, and the structured care plan tied to your purchase path.
HearForward™ sits inside Life First Care™, the overarching HearingBrands service standard. Life First Care™ is the commitment; HearForward™ is how you experience it day to day.
What HearForward™ includes
Remote adjustments
Fine-tuning support after your devices arrive — your specialist can adjust settings remotely when compatible with your devices.
45-day return-period support
Guidance and adjustments during the return window so you can evaluate your devices in real life, not just in a fitting room.
Troubleshooting & maintenance
Help with connectivity, sound quality, physical care, cleaning, and common issues that come up during daily use.
App & Bluetooth guidance
Support for phone pairing, streaming setup, app navigation, and hands-free calling — when your devices support those features.
Annual check-ins
Scheduled touchpoints to review how your hearing and devices are working together, and whether any adjustments or upgrades make sense.
HearForward™ by purchase path
The duration and depth of HearForward™ support depends on how you move forward. Every path includes professional fitting and the 45-day return period. The ongoing care plan varies.
Full Pay — 6 months included; optional extensions at 18 months ($500) or 36 months ($750)
6 months (included)
Remote adjustments, app support, and an annual check-in. Included with every Full Pay purchase.
18 months — $500
Everything in 6 months + priority scheduling and clean-and-check visits. Full Pay only.
36 months — $750
Everything in 18 months + loss/damage replacement and extended warranty coordination. Full Pay only.
Flex Pay — 36 months included
All Flex Pay paths include 36 months of HearForward™ support: remote adjustments, app help, troubleshooting, and annual check-ins — built into the monthly payment.
Second Life™ — Optional add-on
Second Life™ service includes 90 days of support after reprogramming. Extended HearForward™ can be added as an optional add-on if your device qualifies.
Questions about HearForward™?
Reach out and a team member will help clarify what’s included for your situation.
Support email is a placeholder — confirm with your specialist before relying on it.